Canine Collective
Refund Policy
Canine Collective Refund & Cancellation Policy
We understand that plans change. This policy explains how cancellations, credits and refunds are handled at Canine Collective.
Daycare Cancellations
Daycare bookings can be cancelled or changed with at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice, or failure to attend a booked daycare day without notice, may be charged the full daycare fee.
Where sufficient notice is given, any payment or daycare credit associated with the cancelled booking will remain available to use for a future booking, where applicable.
Cancellations by Canine Collective
Occasionally, we may need to cancel a daycare booking due to circumstances such as illness, emergencies, unsafe conditions or other events outside our reasonable control.
If Canine Collective cancels a booking that you have already paid for, you will be offered a full credit or refund for that booking.
Prepaid Packages & Credits
Prepaid daycare packages, account credits, promotional offers and discounted packages are generally non-refundable. Any applicable expiry dates, booking conditions or other restrictions associated with the package or promotion will continue to apply.
Removing a Dog from Daycare
The safety and wellbeing of all dogs in our care comes first. Canine Collective reserves the right to refuse or discontinue daycare for a dog where we believe daycare is no longer appropriate or safe for that dog, other dogs, staff or visitors.
Where Canine Collective permanently discontinues daycare for a dog, we will review any unused prepaid daycare balance and determine whether a refund or credit is appropriate, subject to our legal obligations.
Products
For products purchased from Canine Collective, please contact us if an item is faulty, damaged, incorrect or otherwise not as expected. Your rights under the Consumer Guarantees Act 1993 and other applicable New Zealand consumer law are not affected by this policy.
We are not required to provide a refund simply because you change your mind, unless we have agreed otherwise.
Refund Processing
Approved refunds will normally be returned using the original payment method where practicable. Processing times may vary depending on your bank or payment provider.
Questions or Problems?
If something doesn’t look right or you think you’ve been charged incorrectly, please get in touch. We’d much rather sort it out than have you sitting there wondering what happened.
Email: howl@caninecollective.nz
Canine Collective
126 Holmes Road, Waiuku
Real dogs. Real fun. 🐾